This guide explains how end-users can contact KlassTech Product Support staff.
About Support Contracts
Support for end-users of KlassTech products is available Monday through Friday, 7:00 AM through 3:30 PM Pacific time. If your environment requires telephone support between 3:30 PM and 7:00 AM Pacific Time, contact KlassTech for information on support contract offerings: 888.552.7832
When you encounter a technical problem or have a question, consult the KlassTech User Manual and on-line help. For late-breaking updates and technical information, see the product release notes. If you cannot find an answer or a solution in the documentation, see. Contacting Product Support..
Contacting KlassTech Product Support
Electronic Mail Support
To contact KlassTech via e-mail, send a message to firstname.lastname@example.org.
World Wide Web Support
KlassTech’s World Wide Web site provides updates, product information, and technical notes. You can also submit a support request or comment. The KlassTech website is http://www.klasstech.com.
Sending a fax to Product Support helps the support engineer analyze your question and prepare a solution before contacting you. Before you send a fax, make sure that it contains all of the information listed in “Information Required by Product Support..” The fax number is: (503) 885-2711
Collect the information requested on this page and the following pages, then call the following phone number and ask for KlassTech Product Support: 888.552.7832.
If you require additional information about KlassTech Product Support Services and Support Options, please contact KlassTech Services at 888.552.7832 or e-mail email@example.com
Information required by Product Support
Before calling KlassTech Product Support, collect the following information:
User Name, Company/Organization Name, Title, Phone Number, Fax Number,
E-mail Address, Mailing Address, Product Serial Number, Detailed Problem Description